Kargo politikası
NAXOR WEAR is committed to providing reliable and transparent shipping services to our customers. We make every reasonable effort to process and deliver orders as efficiently as possible.
Please note that public holidays, high order volumes, customs procedures, carrier delays, and other circumstances beyond our reasonable control may affect delivery times.
1. Shipping Cost
Free shipping is available on orders of 999 TL or more.
For orders below 999 TL, the applicable shipping fee will be displayed at checkout before payment is completed.
2. Processing and Delivery
Once your order has been confirmed, it will be carefully prepared and dispatched as promptly as possible.
After your order has been dispatched, it will generally be delivered to your shipping address within approximately 6–15 business days.
Orders are not processed or delivered on weekends or public holidays.
During periods of high order volume, public holidays, customs procedures, carrier delays, or unforeseen circumstances, delivery may take longer than expected.
If there is a significant delay with your order, we will make reasonable efforts to provide available information using the contact details associated with your order. 8 The Green, Suite 18655, Dover, DE
3. Customs and Country-Specific Restrictions
Customers are responsible for checking and complying with any customs regulations, import restrictions, limits, and requirements applicable in their destination country before placing an order.
For shipments to countries where customs restrictions, import limitations, or additional customs procedures apply, including Türkiye, the customer is responsible for ensuring that the order complies with the applicable customs requirements.
NAXOR WEAR does not accept responsibility for shipments or products that are delayed, held, inspected, restricted, refused, returned, or otherwise affected by customs authorities or country-specific customs and import regulations.
Any customs-related delays, restrictions, procedures, inspections, holds, or other issues arising after a shipment enters the customs process of the destination country are outside NAXOR WEAR's reasonable control and responsibility.
4. Import Duties and Taxes
Where applicable, taxes and import duties may be prepaid or included in the order price when this is clearly stated during checkout.
Customers remain responsible for complying with any applicable customs, tax, and import requirements in their destination country.
5. Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.
If you believe that you have provided an incorrect or incomplete shipping address, please contact us immediately at support@naxorwear.com
We will make reasonable efforts to update the address before the order is processed or shipped. However, address changes cannot be guaranteed once the shipment has been processed.
6. Undeliverable Orders
Orders returned as undeliverable because of an incorrect or incomplete shipping address may be subject to additional shipping, handling, or other applicable charges before being shipped again.
7. Lost or Stolen Packages
If the tracking information provided by the shipping carrier shows that your order has been delivered but you have not received it, please contact the shipping carrier or your local delivery office.
NAXOR WEAR is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.
You may also contact us at support@naxorwear.com so that we can assist you in reviewing the available shipment information.
8. Return Requests
Return requests may be submitted within 30 days after receiving your order.
All returns, exchanges, and refunds are subject to the conditions stated in our Refund Policy.
9. Out-of-Stock Items
If an item in your order becomes unavailable or out of stock, we will contact you regarding the available options before proceeding.
10. Acceptance
By accessing naxorwear.com and placing an order, you acknowledge and agree to the terms outlined in this Shipping Policy.
11. Contact Information
For questions regarding shipping or your order, please contact us:
Store: NAXOR WEAR
Email: support@naxorwear.com